If you are unable to continue your child’s learning journey with us and wish to cancel then we would ask for you to let us know as soon as possible. As payments are made as a block booking at the beginning of the term, your child would need to continue the tuition sessions until the end of that half term. Starlight Learning cannot offer refunds half way through a term.
Please let the tutor know of any sessions you are unable to attend via email on: enquires@starlightlearning.co.uk. Block bookings cannot be cancelled during the half term and amounts paid, will not be refunded. For any booked holidays, if notice is given prior to the next invoice being sent out, then the amount will be deducted.
Payments are to be made as a block booking at the beginning of each half term. The amount of weeks within each half term will vary. Starlight Learning will send you an invoice stating the amount to be paid for the half term based on the amount of weeks. You will be given a payment reference. Payments should be made through bank transfers at the beginning of each half term. For weekly payment options, please speak to one of the tutors. Please note there will be a slightly higher rate due to extra admin responsibilities.
An invoice will be sent to you based on the amount of remaining sessions left in the half term.
Before your child starts, you will be asked to complete a registration form for your child. This will give us necessary information on your child’s strengths and areas for development, ensuring we can tailor teaching for your child. The registration form will also include any medical requirements, contact telephone numbers and any information that you feel is necessary for us to know. The registration form will be given to you on your free initial session or can be downloaded via the website.
Children are taught at Starlight Learning by two qualified teachers each with ten years teaching experience. English and Maths sessions will be running simultaneously. Each session will be run by either Miss Kedwards or Mrs Mohanan. One tutor will be teaching English and the other maths. If you have booked your child onto both the English and Maths sessions, your child will complete one session with one teacher and move onto the next session with the other teacher at the set time. Your child may have a short supervised break in between session times during handover. We ask that you arrive a few minutes early for your session to ensure that the timings are kept.
For any enquires you may have, or to book please contact us using the information below. Alternatively please fill out the form below.
07470 719 715
Kenley Memorial Hall (situated on the A22 in Kenley)
92 Godstone Road
Kenley
CR8 5AB